Refund Policy

Last Updated: August 13, 2025

1. Subscription Basics

Billing:

• Start: Charges occur when you begin your subscription
• Renewal: Renews each billing period unless cancelled in advance
• Management: Manage or cancel anytime in your device's App Store or Google Play subscription settings

2. Subscription Cancellation

How to Cancel:

Cancellation Terms:

• When It Takes Effect: Cancellation takes effect at the end of your current billing period
• Continued Access: You can continue using the app until your subscription expires
• No Cancellation Fees: We never charge fees for cancelling your subscription
• Reactivation: You can reactivate your subscription at any time

Auto-Renewal:

• Subscriptions automatically renew unless cancelled at least 24 hours before renewal
• You will receive email notifications before each renewal
• You can manage auto-renewal in your App Store or Google Play subscription settings

3. Refund Eligibility

Eligible for Full Refund:

• Technical Issues: If the app doesn't work due to our technical problems
• Billing Errors: If you were charged incorrectly
• Unauthorized Charges: If charges were made without your consent
• Service Not Delivered: If you paid but couldn't access the service

When Refunds Are Generally Not Offered:

• Change of Mind: After using the service beyond the trial period
• Cancellation Mid-Cycle: Unused time after cancelling a subscription
• Misuse/Policy Violations: Breach of Terms of Service

4. Refund Process

How to Request a Refund:

Required Information for Refund Requests:

• Account email address
• Transaction ID or order number
• Date of the charge
• Reason for the refund request
• Description of any technical issues experienced

Refund Timeline:

• Review: 2-3 business days
• Processing: Initiated immediately upon approval
• Settlement: Apple or Google returns funds to your original payment method, typically within a few business days (exact timing depends on your bank or store account)

5. Payment Methods & Processors

WonderTale uses the Apple App Store and Google Play for all in-app purchases. All transactions are processed securely through Apple's and Google's payment platforms.

Accepted Payment Methods:

Payment is handled by the Apple App Store or Google Play using whatever payment method is on file with your Apple Account or Google account — for example a credit or debit card, carrier billing, store balance, or gift card.

Refund Method:

• Approved refunds are returned by Apple or Google to your original payment method
• Refund eligibility and timing are governed by the Apple App Store and Google Play refund policies

6. Dispute Resolution

We're committed to resolving any payment or refund issues fairly and promptly.

Our Commitment:

• Respond to all refund requests within 2-3 business days
• Provide clear explanations for any refund decisions
• Work with you to resolve technical issues before considering refunds
• Escalate complex cases to senior support team members

If You Disagree with Our Decision:

• Contact our support manager at wondertale.sup@gmail.com
• Provide additional context or information
• Request a second review of your case
• We'll work to find a fair resolution

7. Special Circumstances

Family Hardship:

We understand that families may face unexpected financial difficulties. Contact our support team to discuss payment plans or temporary account suspension options.

Technical Support Before Refunds:

Before requesting a refund due to technical issues, please contact our support team. We may be able to resolve the problem quickly, allowing you and your child to continue enjoying WonderTale.

Goodwill Gestures:

In certain exceptional circumstances, we may offer account credits, extended trial periods, or other goodwill gestures even when a full refund isn't warranted.

8. Contact Customer Support

Our customer support team is here to help with any questions about billing, cancellations, or refunds.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated through email or in-app notifications. The updated policy will apply to transactions made after the effective date.